Sweetwater Landscape’s privacy policy covers the collection and use of personal information that may be collected by Sweetwater anytime you interact with Sweetwater, such as when you visit our website, apply for a consultation from Sweetwater, or when you call our offices. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at Sweetwater Landscape, and we go to great lengths to protect it.

Why we collect personal information
Your personal information helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements, special offers, and events that you might like to hear about.

If you do not want Sweetwater to keep you up to date with Sweetwater news and the latest information on products and services, send a blank email to unsubscribe@getpond.com and Sweetwater will cease to send you anything else through mail or e-mail.

What information we collect
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, participating in an online survey, or applying for an consultation. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; and information relating to a service issue. We may collect information for market research purposes — such as your occupation and where your product was installed — to gain a better understanding of our customers and thus provide more valuable service.

When we disclose your information
Sweetwater takes your privacy very seriously. Be assured that Sweetwater does not sell or rent your contact information to other marketers. At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary. Otherwise, your information will never be released to a third party.

How we protect your personal information
Sweetwater takes precautions to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Integrity of your personal information
Sweetwater has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by e-mailing Sweetwater at relations@getpond.com. You can request a copy of your personal information by contacting us at the email address above.

Cookies and other technologies
At this time, Sweetwater does not use "cookies" or any other technologies to track the browsing history or website usage of our visitors.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes browser type, internet service provider (ISP), referring/exit pages, operating system, and date/time stamp.

We use this information, which does not identify individual users, to analyze trends, to administer the site, and to gather demographic information about our user base as a whole. Sweetwater will not, and cannot use the information collected to market directly to that person.

Our companywide commitment to your privacy
Sweetwater takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to Sweetwater employees and strictly enforce privacy safeguards within the company. We do not knowingly solicit personal information from minors or send them requests for personal information. Sweetwater's website may at times, have links to the sites of other companies. Sweetwater is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about Sweetwater’s Customer Privacy Policy or data processing, please send an e-mail to privacy@getpond.com.

If you do not want Sweetwater to keep you up to date with Sweetwater news and the latest information on services, send a blank email to unsubscribe@getpond.com and Sweetwater will promptly remove you from any future mailings. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.

Sweetwater may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.

Last updated December 14, 2008
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